Terms and Conditions

How we work with you, in plain language.

Last updated: 2 October 2026

These terms apply to services provided by JoyAtWork, trading as Joy@Work ("Joy@Work", "we", "us") to our clients ("you").

1. Services

Joy@Work provides remote business support services as agreed with you in writing (email is fine). The scope, hours and any special requirements are agreed before work starts.

2. Quotes and invoicing

• Quotes are valid for 7 days from the date issued.
• Work is billed hourly, or as a prepaid block of hours (5, 10, 20 or 30 hours), as agreed.
• All hours are paid in advance. Work starts only once payment reflects in our account. Banking details are provided on the invoice.
• We use the hours as the work is done, and you buy another block when they are used up.

3. Purchases and bookings

All third-party purchases and bookings are paid by you directly, on your own card or account. Joy@Work does not make payments on your behalf or re-invoice purchases. Our invoices cover prepaid hours only.

4. Time tracking

We record the time we spend on your work and report it to you clearly, so you can see what was done.

5. Confidentiality

We keep your business information, and your clients' information, confidential and use it only to do the work for you. We will not share it with anyone else unless you ask us to or the law requires it.

6. Your responsibilities

• Give us clear instructions and the access and information we need.
• Make sure you are allowed to share the information and accounts you give us access to.
• Tell us promptly when your needs change.

7. Validity of prepaid hours

Prepaid hours must be used within a set period from the date your payment reflects in our account:

• Starter (5 hours): within 30 days.
• Essential (10 hours) and Growth (20 hours): within 60 days.
• Partner (30 hours): within 90 days.
• Custom hours: the validity period is agreed with you in the quote.

To the extent permitted by law, hours not used within the validity period expire and are not refunded or carried over. Nothing in these terms limits any right you have under the Consumer Protection Act 68 of 2008 where it applies.

8. Refunds and cancellation

You may stop using the service at any time. To the extent permitted by law, prepaid hours are non-refundable, including if you cancel or stop using the service, and hours you do not use are not refunded or exchanged for cash. Nothing in these terms limits any right you have under the Consumer Protection Act 68 of 2008 where it applies.

9. Liability

We will do our work with reasonable care and skill. To the extent the law allows, our liability is limited to the fees you paid for the work in question, and we are not liable for indirect or consequential loss.

10. Changes to these terms

We may update these terms from time to time. The version on this page applies to new work.

11. Governing law

These terms are governed by the laws of the Republic of South Africa.

12. Contact

admin@joyatwork.co.za

Let's talk